Every once in a while you get a response from a service provider that requires you to make a hitherto unprecedented leap of imagination. The following is in response to a request I made to my bank, First Direct, a subsidiary of HSBC, one of the largest banking operations on the planet, that it should be possible to review sent messages from their online banking app:

26/Jul/2007 13:04

To: Mr D Turner
Re: Messages

Thank you for your message dated 26-Jul-2007 regarding saving your messages on internet banking.

Messages that you have sent or received via the internet banking service can be saved onto your computer for future reference.

To do this, you can highlight the contents of the message with the mouse and use ‘CTRL’ and ‘C’ to copy the message and then ‘CTRL’ and ‘V’ to paste the message into your word processing package. Alternatively, you can use ‘CTRL’ and ‘P’ to print out the message.

This information can also be found on the ‘help’ option from the top menu on our internet banking service.

If you need any information from previously sent or received messages we can re-send these.

Please let us know if you require anything further.

Regards

Craig Thomas
Electronic Services